Company Information

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The Team

Richard & Steve took over the business in July 2005, and decided that a dramatic refocus was needed for it’s survival. Since that time the branch has shown consistent growth, month on month, year on year and is now a multiple award winning branch which is a testament not only to the dedication of the owners but to the staff that work here as well.

Our team

Steve Duffy

Owner

Department: Existing Customers

Steve has had 16 years experience in the finance and insurance industry in areas such as marketing (both online and offline), analysis and project management. He met Richard whilst working in a large insurance brokerage in the West Midlands before becoming a Coversure Franchisee in July 2005.

Richard Lunt

Owner

Department: Quotes & Renewals

Richard has been in the insurance industry for over 15 years. He started his career working in a small independent brokerage and since then has worked at some of the UK’s largest brokers – specialising in both personal and commercial lines. Richard has been a Coversure Franchisee since July 2005.

Mark Jones

Quotes & Renewals

Starting out as a trainee in March 2006, Mark has gone from strength to strength in all aspects of his insurance acumen. In recognition of his knowledge and the quality customer service he gives, Mark won the Coversure “Young Broker of the Year Award” in 2010 as well 2011.

Scott Queen

Renewals Manager & Quotations

Having worked with him before and known him for many years, Rich and Steve finally persuaded Scott to come on board at the end of 2011. Knowing his background in motor trade, commercial insurance and having an excellent track record in sales, Scott will benefit us greatly.

Pauline Jones

Customer Services

Pauline came to us in September 2010 from a background spanning over 35 years in the insurance industry. As well as looking after our customers for any changes to their policies or queries they may need help with, Pauline also manages the large volume of administration that our branch produces to make sure all our client records and kept up to date and accurate

Michelle Evans

Customers Services & Finance

Michelle joined us in Oct 2010 from an accounting background within the insurance industry. Michelle also looks after our existing customers but has a primary role of managing the finance process for clients who want to pay their policies by direct debit.