More Information

Keyfacts - about our insurance services

For a downloadable version of our Keyfacts, please click here

1 The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.

2 Whose products do we offer?
We offer products from a range of insurers for Motor, Household & Business Insurance.
We only offer products from a limited number of insurers for Travel and other Personal Insurance contracts and all internet sales. We will be happy to provide a list of Insurers for each product type on request.
We only offer Personal Legal Expenses Insurance from AmTrust Europe Limited.

3 Which service will we provide you with?
We will advise and make a recommendation for you after we have assessed your needs.
You will not receive advice or a recommendation from us for internet sales. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4 What will you have to pay us for our services?
A fee for administration costs may be charged if you take out insurance with us. See our Terms of Business Agreement for details.
No fee for advice and our recommendations.
You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

5 Who regulates us?
Coversure Midlands Ltd t/a Coversure Insurance Services Rubery, Birmingham, B45 9JR is authorised and regulated by the Financial Services Authority. Our FSA Register number is 308065 .
You can check this on the FSA’s Register by visiting the FSA’s website http://www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

6 What to do if you have a complaint
If you wish to register a complaint, please contact us:
… in writing 93 New Road, Rubery, Birmingham, B45 9JR
…by phone 0800 3081093
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

7 Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 90% of the claim, without any upper limit.
For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS.